Returns & Exchanges Policy
Last updated: June 2026 | Glowia Jewels
At Glowia Jewels, we want you to completely love your jewelry. If you are not entirely satisfied with your purchase, we are here to help with our hassle-free return and exchange policy.
1. Return Eligibility (15-Day Policy)
We offer a 15-day return policy on unused, unworn items in their original packaging with tags intact. However, this policy does not apply to:
- Personalised jewellery
- Perfumes, candles, coins, utensils, or God idols
Note: Exceptions are only made if the above-listed non-returnable items arrive defective or incorrect.
2. Important Conditions & Deductions
Glowia Jewels reserves the right to inspect all returned products before approving refunds. Please note:
- Shipping charges paid at checkout are non-refundable.
- If you purchased a Glowia Jewels product from a third-party marketplace, their specific return policy will apply.
- If you return multiple items but some free gifts or promotional products are missing, we may deduct up to the full MRP of the missing items from your refund.
3. Refund Process
Refunds are initiated only after the returned product safely reaches our warehouse and passes quality inspection. Refunds are calculated based on the original invoice price (ongoing discounts or price fluctuations will not affect the final refund amount).
4. Replacements & Exchanges
You can request a replacement or exchange under the exact same conditions as returns. Replacement items will only be dispatched after the original product is successfully received and verified at our warehouse.
5. How to Initiate a Return
Initiate a return easily through our website or by contacting Customer Support. Once requested, please ensure you are available for reverse pickup and answer calls from our delivery partner. If we cannot reach you, the pickup may be cancelled.
Most pin codes support reverse pickup. In rare areas where reverse pickup is unavailable, you may ship the product via India Post or a reliable courier, and we will reimburse reasonable shipping costs up to ₹70.
6. Empty Parcel or Missing Items
If you receive an empty parcel or a missing item, you must notify us within 48 hours of delivery. A mandatory 360-degree unboxing video of the sealed package is required for investigation. Glowia Jewels holds final authority in deciding claims where evidence is insufficient.
Contact Support
Need assistance with a return or exchange? Reach out to us:
Support available: Mon–Sat, 10 AM – 7 PM (IST)