Frequently Asked Questions
Find answers to the most common questions about Glowia Jewels, orders, returns, exchanges, payments and delivery.
Orders & Products
You can place an order directly through the Glowia Jewels
website. Select your desired product, add it to your cart,
proceed to checkout, enter your delivery details and complete
the payment.
Order modification or cancellation may be possible if the
order has not yet been processed or shipped. Please contact
our customer support as soon as possible after placing your order.
Once your order has been shipped, you will receive the
relevant tracking details. You can use the provided tracking
information to check the status of your shipment.
Returns & Exchanges
Glowia Jewels offers a 15-day return policy for unused and
unworn eligible products in their original packaging with tags
intact. Certain products such as personalised jewellery,
perfumes, candles, coins, utensils and God idols are
non-returnable unless they arrive defective or incorrect.
You can initiate a return through our website or by contacting
Customer Support. After the request is approved, please ensure
that you are available for the reverse pickup.
Yes. Eligible products can be requested for replacement or
exchange under the same conditions applicable to returns.
The replacement or exchange will be processed after the
original product is received and verified.
Refunds are initiated only after the returned product reaches
our warehouse and successfully passes the quality inspection.
The refund amount is calculated based on the original invoice price.
Delivery & Shipping
Delivery time may vary depending on your location and the
availability of the product. You will receive tracking
information once your order has been shipped.
Reverse pickup is available for most pin codes. In areas where
reverse pickup is not available, you may ship the product using
India Post or a reliable courier. Reasonable shipping costs
may be reimbursed up to ₹70.
Please contact Glowia Jewels within 48 hours of delivery.
A 360-degree unboxing video of the sealed package is required
for investigation and claim verification.
Payment
Available payment methods will be displayed during the
checkout process. Select your preferred payment option
and complete the transaction securely.
If your payment has been successfully deducted but your order
has not been created, please contact Customer Support with
your payment or transaction details so that our team can
investigate the issue.
Product Information
Glowia Jewels aims to provide customers with quality jewellery
and products. Product details and specifications are provided
on the respective product pages.
Personalised jewellery is generally non-returnable because
it is specially made according to the customer's requirements.
Exceptions may apply if the product arrives defective or incorrect.
Marketplace Orders
If you purchased a Glowia Jewels product through a
third-party marketplace, the return and exchange policy
of that marketplace will apply.
Important:
For complete details regarding returns, exchanges, refunds and
non-returnable products, please refer to our Returns & Exchanges Policy.
Still Have Questions?
If you couldn't find the answer you're looking for, feel free to contact our Customer Support team.
Email:
support@glowiajewels.com
Phone:
+91 XXXXXXXXXX
Website:
glowiajewels.com
Support available: Mon–Sat, 10 AM – 7 PM (IST)